Hello everyone. We happened onto this site last Sun when we were having problems with our iDirect. Gotta say VERY informative, wish I had found it sooner. Anyways, the initial problem was fixed on Mon, new file was uploaded thanks to Franco. Now today we are having the fault that has been described here, TX disabled. Are we correct to assume that we can install the same file that was given to us by Franco and that will fix this, or do we need to get new config info? Our systems do not stay online all the time, so if there was an update we may miss it.
-------------------- Weatherford Wireline Services, Oklahoma City, Ok. MOTOSAT intercompany installer. To many systems to list Posts: 3 | From: Oklahoma City | Registered: Aug 2008
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If you are not having weather issues, I suspect your TX disabled is due to some equipment tweaks at the NOC. I lost connection earlier today. I'd say until they get us all moved over to the new provider there may be some occasional outages. Has happened to me 3 times this week. It eventually comes back.
TK, we talked to Franco, and what has happened is during the move(s) it appears we may be getting "knocked off" at the NOC end. All that had to be done is a reboot for our system at the NOC end, and we are online. Also told that this problem may persist until sometime next week
We go through cycles with 'tx disabled', then super slow response, then super good response, then 'tx disabled'. When that starts, we stow, then re-search and then we seem to go back to normal for a few hours, then the cycle repeats.
In the interest of my continuing education, reading between the lines I am guessing that this "options" file is what I see often being ignored in the 3100 admin log. Looks like it is named with the target modem serial number with the ".pkg" extension. So my modem ignores these broadcasted files until it sees its serial number, and if you are offline when yours gets blasted out, you have to get the options file via email and apply it using iSite?
Also, can someone help me understand what AMC 02 and AMC 04 are on Americom and likewise what G18 and G17 are on IntelSat? My guess here is these are transponders and AMC 02 and AMC 04 are both on 101W.
tx disabled is normally indicative of a few things (could be any of these):
1) The SNR (signal to noise ratio) is SO LOW that the transmitter is disabled/muted. Typing rx snr at the prompt in telnet will yield your receive SNR (C/N). If it is below 5 your tx will be disabled. If above 5 your tx might be enabled, but there is a chance that you may be struggling along.
2. The modem has been intentionally deactivated. If that is the case, it is probably for a good reason, they either do not want you radiating onto an old space segment (upstream freq plan) because a carrier change has been made....or they have made a significant enough change to the network to warrant a new options file (for the gentleman who asked what an options file is, it is a satellite router config used by the falcon process of your 3100).
3. The complete lack of a downstream carrier will also mute the tx (disable the tx) as your modem has no timeplan (to use) to burst into the upstreams (upstreams = return carriers/channels that get you back to the earthstation hub)
If I were to take a stab at it (best guess) I would say your problems is #1 or #2.
Question: when the tx is disabled, do you have a green receive light? If so, what is the observed rx snr?
TK, those ignored statements are image packages and options files going out via multicast (semi-reliable traffic) from the hub to other idirect units/users...read: they are not destined for your remote serial number/derived ID so they are therfore ignored.
Curious: type version on your remote from telnet. Are you still 7.1?
-------------------- Mike Posts: 567 | From: North Carolina | Registered: May 2007
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AMC 2 and 4 are Americom spacecrafts. G17 and 18 (Galaxy 17 and 18) are Intelsat crafts (read: they own the transponders on the craft and are responsible for the payload). All of them are sitting in a specified orbital slot on the equator. Crafts on the satellite belt are normally slotted with 2 degrees of longitude separation.
Outstanding! And up to date as well. I'm used to referring to satellites by their name...but MotoSAT and Datastormers are used to calling them by location - which really makes the most sense, unless it's important to know who the owner of the bird is.
The names used by the various owners : AMC designation is always a SES Americom bird and either G xx or Galaxy xx or Intelsat xx tells you it's a Intelsat bird and of course, SatMex is SatMex
-------------------- Randy Scott | www.vsatus.com 1.2M | 4W | 123W- atContact 20:1 | iDirect 3100 |TrailManor 2720SL | Winegard Traveler HD | Posts: 606 | From: Monument, CO | Registered: Mar 2005
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