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» Datastorm Users Forum » General Interest Forums » Dealer/Installers » Need help in Santa Fe, NM

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Author Topic: Need help in Santa Fe, NM
Mark F.
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Member # 1801

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Hi,
We have been in the same spot for over 5 years - never moving or stowing our dish.
Recently, we have been losing our signal. When I power up the controller, the stow light is on and the busy light is flashing. I am afraid to stow or do anything with the dish for fear it won't come back up and lock to a signal at all. When the system is up and I am able to view the signal strength, it is around 45. I know it should be better than that.
I don't have the knowledge or the time to perform a lot of diagnostic steps myself so I want to know if there is someone in the Santa Fe area that can make an "RV call". I just need someone who can check out everything and make it right.

We have a D3 controller and a DW7000 modem.

Thanks,
Trish
Posts: 22 | Registered: Dec 2004  |  IP: Logged | Report this post to a Moderator
Bill Adams
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Member # 24

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My guess is that your closest dealer would be in Albuquerque.

Combined Resource Group 505-323-7458

You can give them a call, but a service call that far is likely going to be pricey if it's available at all.

--------------------
Bill Adams
Winegard Company
Posts: 15681 | From: Traveling the Western US | Registered: May 2003  |  IP: Logged | Report this post to a Moderator
Mark F.
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Member # 1801

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Bill,
Thanks- I will give them a call. If it doesn't work out, I guess you will see me back here for some help. [Smile]

Trish
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Mark F.
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Bill,
I just wanted to give you an update and let you know that a rep. from Combined Resource Group came up today and got me up and running.

I did have to pay an extra trip charge but it was worth it. There was more than one thing wrong so it was good to have someone who knew what they were doing working on it.

Thanks for passing on the number to me.

Trish
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Bill Adams
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Member # 24

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Thanks for the follow-up and I am glad to hear that you were able to get someone to service your unit. Enjoy!

--------------------
Bill Adams
Winegard Company
Posts: 15681 | From: Traveling the Western US | Registered: May 2003  |  IP: Logged | Report this post to a Moderator
   

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