posted
We have the tripod w/7000 modem. We have been set up for two weeks without any problems. Last night I turned everything off as I always do. This morning I couldn't get the modem to come up. I went to antenna pointing and it would not cross pol - keep getting the message ACP Error - Will keep trying. It has been 12 hours and am still getting the same message!. Since we have had some wind the last couple of days, my DH went out and moved the dish to a stronger signal - still the same message.
I do not understand a lot of what I read on here as I am not a tech. minded person! If you reply, please try to keep it in simple layman terms, I would really appreciate it.
I called my installer and he said that he didn't know why I was getting this message! His suggestion was to move to another sat. This was after he talked to HughesNet.
I'm to a point that I'm ready to sell this thing and go back to a cell phone. I hate paying for something that I can't use! I guess this is one of those love/hate relationships.
What do you all think? Any suggestions?
Thanks
Janice
-------------------- Dean & Janice '05 Allegro Bus w/ '07 Jeep Liberty Toad #2706 Posts: 63 | From: Home is where we park it. | Registered: Sep 2005
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posted
It would help if we knew what satellite you are on. Hughes does occasionally experience ACP Server problems but no one had mentioned one in the last couple of days.
-------------------- Michael Day F1|D3|7000 5.8.0.72|Currently no Hughes|1 Laptop: XP Home|1 Desktop:Vista, 1 Win7|Cradlepoint 1400|Verizon MiFi 4GLTE| Newell Coach, PT Cruiser Turbo Find Me Here (Map) Donations Help Support This Site Posts: 2815 | From: Everywhere (home is Austin, TX) | Registered: May 2003
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-------------------- Dean & Janice '05 Allegro Bus w/ '07 Jeep Liberty Toad #2706 Posts: 63 | From: Home is where we park it. | Registered: Sep 2005
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posted
It is not normal for a modem to cross-pol when turned on in the same place it was turned off. Of course that doesn't apply if you start a cross-pol manually.
It sounds like it was knocked off-point enough that the signal needed repeaking - that may have been all that it was, but things like cable problems on the transmit side will cause trouble as well.
At least in theory, a tripod should be anchored so well that it can't possibly move in the wind. If that is not possible, there is a good chance of getting it blown over and broken.
posted
Janice, I understand your frustration, but please don't blame the service. If you do not properly point the antenna you will see ACP errors. For the most part (assuming that Hughes is not having a problem) it means that you have not properly set the skew for your current location. Just because you have a good signal strength does not mean the antenna is pointed properly. Hopefully, you understand the difference. Have you run the Manual Pointing test? Do you use an OPI to point the antenna (sorry, but I have little knowledge of how these work but I think they will tell you if you are pointed well enough to pass cross-pol)? Where are you located? Is there any possibility that something is blocking any portion of your signal? What is your signal strength?
-------------------- Bill Adams Winegard Company Posts: 15681 | From: Traveling the Western US | Registered: May 2003
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The tripod is very well anchored and probably didn't move. I noticed that the signal strength had dropped into the low 60's, that is why DH went and tweaked back to the high 70's. Didn't help. Right now we are in S. Alabama and there hasn't been a cloud in the sky for days.
I didn't try to ACP until I realized that the modem was not going to come up and I had talked to my installer. As far as the ACP is concerned, since we are getting the ACP Error message, we cannot know if the signal to cross pol is high enough or not!
I find it very strange that HughesNet and my installer do not know why I'm getting the ACP Error message or what it means other than I cannot connect which I'm well aware of.
When I shut the system down last night everything was working fine. Turned it on this morning to nothing. Just don't know what to do.
-------------------- Dean & Janice '05 Allegro Bus w/ '07 Jeep Liberty Toad #2706 Posts: 63 | From: Home is where we park it. | Registered: Sep 2005
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posted
You still might want to move the skew some as well as move the azimuth to see if the ACP error is resolved by one of these movements. In almost all cases (unless the Hughes servers actually do go down) this error can be fixed by proper pointing.
-------------------- Bill Adams Winegard Company Posts: 15681 | From: Traveling the Western US | Registered: May 2003
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posted
Originally posted by luv2cruise: Turned it on this morning to nothing.
We deal with a lot of very precise stuff here, and unfortunately it can be hard to trouble-shoot without precise info. You've said "nothing" above, but from your other posts (signal in the 60s, cross pol won't start, etc.) we can assume it was not nothing.
What would be the most important thing to know is exactly what TX, RX, etc errors were showing before you attempted a cross-pol. Did you happen to record them?
posted
I'm not sure what the TX or the RX is that you are referring to. Transmit/Receive? No, I didn't record the info that came up on the status page if that is what you are referring to. I do know that there were two red flags.
When I said nothing this morning, I mean that the modem did not fully come on (three lights, not five). As I said, I'm not tech minded - sorry. When I turned it off last night all five lights were on and I could connect to the internet - I couldn't this morning.
Bill - I understand what your saying except we haven't moved in two weeks. When we set up here in S. Alabama two weeks ago we had no problems and haven't had until this morning.
I have tried both the Automatic and Manual test and received the same message on both - ACP Error.
-------------------- Dean & Janice '05 Allegro Bus w/ '07 Jeep Liberty Toad #2706 Posts: 63 | From: Home is where we park it. | Registered: Sep 2005
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posted
Bill - when we get back from the kids on Friday, we will move the skew on the dish some and see if that helps. We will be leaving in the AM tomorrow, so I won't be able to get on here until we return. Hopefully I will be using HughesNet not Tengo when I next post!
I noticed that there is an installer in the park that we are in, so I may have to get him to help if nothing we try does the trick. That is if he is willing...
Signing off for the evening - will check back on Friday. Keep your fingers crossed that we can get this thing to work then. Thanks, Janice
-------------------- Dean & Janice '05 Allegro Bus w/ '07 Jeep Liberty Toad #2706 Posts: 63 | From: Home is where we park it. | Registered: Sep 2005
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posted
Originally posted by luv2cruise: I'm not sure what the TX or the RX is that you are referring to. Transmit/Receive? No, I didn't record the info that came up on the status page if that is what you are referring to. I do know that there were two red flags.
That's what I mean. The status page shows TX and RX errors by number and short descriptive name. They would have told you why you did not have the other two lights. Some of those are self-recovering (TX9, for example, which would be common after a cold start) and others are not, but many would provide the sort of information needed to know why and what to do.
I attempted to power up this morning - no luck - same message. The TX code is 13. The other red flags are not numbered.
Be back on Friday.
Happy Thanksgiving!
-------------------- Dean & Janice '05 Allegro Bus w/ '07 Jeep Liberty Toad #2706 Posts: 63 | From: Home is where we park it. | Registered: Sep 2005
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posted
I am no better than anyone else at determining what the problem might be with the information provided. However, I do have an opinion about a couple of things I have read in these posts.
I have been a customer of Hughes for many years (about 5 now) and, while Hughes does have intermittent outages and periods of degraded performance, I have never experienced an inability to connect via the Hughes service which lasted for more than an hour UNLESS it was a problem of my own doing, or an act of God (weather related). If your system was working when you switched it off, and not working when you switched back on, look to the tripod, dish and cabling to/from the modem for the problem. I can be very sure it is not a Hughes related problem for this length of time... my guess is either tripod is not completely level and square or dish needs repointing or both. A tripod that is not completely level can cause the same problems as a poorly pointed dish.
Also, why do you customarily turn your modem off? I have never shut my modems down for any reason other than to perform maintenance on the system. In my view, there is much more risk of failure of the modem when daily applying and removing power than there is of leaving the modem in a powered state all the time. I leave my modem connected to power 24/7/365 and shut down other devices as I see fit.
Good luck with solving your connectivity issue.
-------------------- .74m; DW7K, G16, 1110 mhz... Posts: 118 | From: Changes with time of year... | Registered: Apr 2006
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posted
TX13 is frequently seen by tripoders who don't use Don's program Sattool. You must update the latitude and longitude (as looked up by ZIP code) in the modem so it knows where it is. This is done by either using DSSattool, or Point4020 OR by going all the way thru the Registration Server after passing Automatic Cross Pol. The programs are the best and available under the Articles tab.
If you have skipped this step in the past, it may have worked, but it won't always work, so I highly recommend running Sattool on every single pointing.
Now, your Tx13 could be for other reasons, but if you can help us with the diagnosis, please confirm that you have updated the lat/lon by one of the methods above.
posted
Well, we are back home. We re-checked all the cables (inside and outside) before powering up. Were all prepared to move the dish a bit to see if we could get stronger signal. I powered up the modem and after a few min. - wala - I'm connected. So now my theory is that one of the cables must not have had a really good connection. If this happens to us again, we are going to check each cable connection, one at a time to see if we can isolate the one that must be causing the problem. Thanks to all who answered and gave me suggestions.
I don't normally post here but do come on occasionally and read some of the posts. Not being tech savy, a lot of it is greek to me. Thanks for trying to keep your answers simple for a simple minded lady when it comes to this stuff!
Hope you had a Happy Thanksgiving - We Did!
Janice
-------------------- Dean & Janice '05 Allegro Bus w/ '07 Jeep Liberty Toad #2706 Posts: 63 | From: Home is where we park it. | Registered: Sep 2005
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