posted
I'll be calling them Monday to start my currently suspended service - I'll let everybody know how that goes.
I tried to search the Texas Secy of State website to find out a little info about this business, but it appears a records search costs $1 and they are messing with the database this weekend, so I don't think it's even available.
There was a tidbit of info I found - the company has ostensibly been in business since 1998.
Their website is amazingly crude - it reminds me of what I would have put up about 15 years ago.
-------------------- Cheers,
John F1/D3-3.9.6V/HN7000S/ 91W/1070/33 /66.82.10.62 gateway 2005 Itasca Horizon 40AD, 2006 Jeep Rubicon Unlimited Posts: 525 | From: On the road for a while | Registered: Jan 2005
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quote: A new vendor probably does not bode well for service.
There is no new vendor for the service. It's still Hughes just as it always has been. There is just a new VAR or billing account. [/QB]
Bill, sorry, I was not very clear. What I should have said, was that the new vendor will probably be even worse for technical support. I generally try to work problems out on my own or through this group. That said, I have had to call MotoSat a few times with very mixed results. When I get someone who could care less, I simply call back a bit later and hope I get someone that can help. When I get that person, the support is great.
posted
I just looked RTC up in Google Earth Street View - it's not that large of a building. Small outfit, not many employees, I wonder where this is going.
Now if they contracted the helpdesk to India, that would be the icing on the cake.
-------------------- Cheers,
John F1/D3-3.9.6V/HN7000S/ 91W/1070/33 /66.82.10.62 gateway 2005 Itasca Horizon 40AD, 2006 Jeep Rubicon Unlimited Posts: 525 | From: On the road for a while | Registered: Jan 2005
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posted
Well, Julie Morgan from MotoSat just replied to my blast about speed. I just tested a few minutes ago and I am at 153 down. She will look into it Monday.
We did set up a Comcast 25Mbps at $74.95 after 6 months of introductory prices.
If I get some reasonable help from MotoSat, I will put the account on a 6 month hold. If there is not a reasonable resolution, I will cancel.
I really hate to cancel, as we have been a customer since 2004 and I even got certified by Ground Control to install. Didn't carry through, as I did not want to fall off the roof (Bill, Jan doesn't read this does she)
We hope to be in a position to travel more in the future. Worst case, I guess I could just set up a new account, but my fear is that they will not accept my "legacy" hardware.
BTW, my contact with Comcast was outstanding. Got what sounded like a young AMERICAN girl who knew her stuff and was not at all pushy. Very friendly and answered every question I had. No contract and 30 day total refund.
Jim...I was on 83 990 back on January 9th and it is surely not you. See this page and look down the thread for January 9th and you will see my readings from then.
Then just the other day Hughes had me on it again as a "test" and it still failed. Hughes actually said said hummmm...I think the NOC has an issue as I am looking at the router and it is RED. I said, well, it was reported back on January 9th and it seems no one has fixed it. So now on 117W and have a great fluctuation in speeds.
I think Hughes is either over sold now or they lost people that knew the system and thus could fix issues.
-------------------- '08 Tour Master T40B G74/D4 - 7000S/117W/990/33/V/H - MBR1400 with Cell Backup and WaveWiFi Rogue! "To Boldly Go...Because We Can!" http://www.OutsideOurBubble.com Posts: 120 | From: Anywhere USA - But Based In Rochester, NY | Registered: Oct 2009
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quote:Originally posted by David Bott: Not to get off track.
It would be really nice to stay ON TRACK in this thread. Thank you.
-------------------- Cheers,
John F1/D3-3.9.6V/HN7000S/ 91W/1070/33 /66.82.10.62 gateway 2005 Itasca Horizon 40AD, 2006 Jeep Rubicon Unlimited Posts: 525 | From: On the road for a while | Registered: Jan 2005
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Please allow me some time to answer a few of these questions to help you understand the situation more. The letter is genuine, MotoSAT has decided to get back to basics and focus on building and supporting our Mobile mounts instead of trying to do everything and being spread to thin. In order to do this we have transfered all existing Hughes accounts to RTC. RTC has alot of knowledge with Hughes, they run their own NOC (in a way) and have around 1000 sites with Hughes systems. They will be more than capable to handle all the support for the Hughes service that MotoSAT was previously doing. MotoSAT is still here to support our products and assist with anything MotoSAT related. For any service issues, such as: email issues, slow speeds, Satellite changes or recommmisioning, you will need to contact RTC. This change will now give you a dedicated Hughes Support that you can contact for all Hughes/Service related issues. If you have any further questions concerning this change MotoSAT is more than happy to answer them. We can be reached at support@motosat.com or 1-800-247-7486 option 5 then option 4 for Technical Support.
Posts: 86 | From: SLC | Registered: Sep 2007
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Still does not answer how they will have "enhance my internet experience". Are we all getting free upgrades? Faster speeds? More data? Other than that, not sure how it will be enhanced.
I for one DID NOT AUTHORIZE and DO NOT AUTHORIZE my personal information, more to the point, my credit card information, to be given to anyone or any company without my consent. Looking at their site, it surely is not a company I would have picked as a VAR.
So now MotoSat will just support their hardware. I can totally understand this busniess wise and hope better things to come from MotoSat. (Look to making a KA system for use with ViaSat or talk with Dish Network how is working with them for bundled home service.)
Big Down Side IMHO...Now we have 3 people that will point fingers at each other when a issue comes up of internet access.
-------------------- '08 Tour Master T40B G74/D4 - 7000S/117W/990/33/V/H - MBR1400 with Cell Backup and WaveWiFi Rogue! "To Boldly Go...Because We Can!" http://www.OutsideOurBubble.com Posts: 120 | From: Anywhere USA - But Based In Rochester, NY | Registered: Oct 2009
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posted
Just got off the phone with RTC. A real human answered the phone and he was the guy that could help me. Whoa! . I'm beginning to have a warm and fuzzy feeling at this point, but we'll see how it plays out.
Apparently Motosat's divestiture of their Hughes' relationship was a mutually desired event. I think Hughes was actually the driver for the transition to RTC, but that's my opinion.
-------------------- Cheers,
John F1/D3-3.9.6V/HN7000S/ 91W/1070/33 /66.82.10.62 gateway 2005 Itasca Horizon 40AD, 2006 Jeep Rubicon Unlimited Posts: 525 | From: On the road for a while | Registered: Jan 2005
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posted
I did get confirmation from MotoSAT today that MotoSAT will no longer pay their dealers any residuals. So now the dance begins. Will RTC pay the dealers residuals or will they cut pricing and cut out the dealers responsibilities as well? Fun times ahead!
[ February 13, 2012, 06:32 PM: Message edited by: Bill Adams ]
-------------------- Bill Adams Winegard Company Posts: 15675 | From: Traveling the Western US | Registered: May 2003
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quote:Originally posted by David Bott: Look to making a KA system for use with ViaSat
People always want to see the unlikely (in the extreme)...
In any case, I'm glad Mitch posted what he did, although it left a lot of things unanswered.
I sent the president of RTC an e-mail Saturday inviting him to post, or have someone post, answers to service questions here. His reply this morning started "Thanks you for the suggestion but we are not MOTOSAT." and went on to imply that this was a hardware-only (and probably Motosat affiliated) forum.
I replied explaining that there were service questions, unrelated to hardware, and laid some of them out.
His second reply was a lengthy paragraph explaining the difference to me between hardware and internet service, and explaining who/what Hughes and VARs were. I'm afraid my reply to him may have gone a bit overboard
In any case, as I see it there are several things it would be good to have an official answer to.
Will satellite switches just take a phone call and be done?
Will people be able to easily put the system on vacation?
Will the rates stay the same? Related to that, will Dealers get residuals? Mobilsat, for example, charges less, but doesn't get residuals, so generally only their own people do the installs. Dealers like Bill are going to find it hard to offer free phone support if they no longer get residuals.
Will they offer the HX system? HX is currently Hughes' preferred mobile platform for VARs, but a VAR has to have a mini-NOC. Something that Motosat always wanted to do, but could never afford. Mitch mentions that RTC "run their own NOC (in a way)" so perhaps HX is possible, who knows?
Back to ViaSat - there are a number here who used the ViaSat mobile solution from the company called UnaSat; I don't think that would be wildly popular any time soon.
posted
I have not been contacted directly about this change from Motosat to RTC. I have read what has been posted here on DSU about it. Does anyone know if rates are being changed? Who we deal with (name, telephone number, email, or ??) at RTC about our service or billing issues?
Gary
-------------------- DSL & Verizon Jetpack - formerly F1 Datastorm w/2-Watt BUC | D3 3.9.6w | HN7000s 5.8.0.82 | AMC9 - 83W/1290 H/H | 33Msps | BOW SL3 SWM HDTV | Linksys WRT54GS See my current location Posts: 1185 | From: Debary, Florida | Registered: May 2003
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posted
I simply called the phone number listed in the letter and got a real person who was able to help me with restarting my service. He said they would like 24 hours notice, so that's a little different from Motosat who would get it back on in an hour or two. I should have asked him about troubling shooting, changing satellites, etc.
The guy wanted my Motosat account number and my SAN, so have those available if you call.
FWIW:
Motosat used QuickBooks for accounting and RTC uses Peachtree software so there might be a data glitch when RTC imports the Motosat data dump, but the guy I talked with was pretty confident the whole transfer would be fairly seamless.
-------------------- Cheers,
John F1/D3-3.9.6V/HN7000S/ 91W/1070/33 /66.82.10.62 gateway 2005 Itasca Horizon 40AD, 2006 Jeep Rubicon Unlimited Posts: 525 | From: On the road for a while | Registered: Jan 2005
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