posted
my speeds today. those uploads are really screaming!
-------------------- 1977 MCI Bus Conversion
Real Men Love Jesus! A little about me...Faith Ministries At the moment, we are Here F1 Datastorm|D3|HN7000S|83W 1390|Linksys WRT54G w/DD-WRT Firmware|2 wireless laptops|Netgear SPH200W WiFi Skype Phone Posts: 494 | From: CONUS | Registered: Jun 2008
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quote:Originally posted by thomasinnv: my speeds today. those uploads are really screaming!
You really need to contact someone with clout at MotoSAT (as previously suggested) and show them how poorly this system/bandwidth package is working. Demand a solution!
Repeated posts about your frustration/results on the DataStormusers forum has gotten you nowhere so far....
-------------------- Randy Scott | www.vsatus.com 1.2M | 4W | 123W- atContact 20:1 | iDirect 3100 |TrailManor 2720SL | Winegard Traveler HD | Posts: 606 | From: Monument, CO | Registered: Mar 2005
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posted
I have to agree. Either your service plan is so cheap/inexpensive that you dont want to leave it, or you are "content" with subpar service. Service that you pay for. Frankly, I would cut that ISP away like a bad parachute. You guys are loyal to the core.
Its bad when the paying customers have to wait for the weekend...read: when engineers and network operators stop TINKERING with things....just to have (some) stability in your network! Shame on all of them. I guess they think you are just "surfing the internet" and dont mind the disruptions.
posted
I have spoken with the EtherSAT network manager. There is addtional hardware being installed this Thur. At the Gilbert HUB, in AZ. We should see the improvements on the F1 Upgrades by late Fri. Once the changes are applied to the network. I will keep you guys updated.
Thanks,
Franco.
P.S. Don, we need to get you moved to 7.1.1.
Posts: 64 | From: Salt Lake City | Registered: Jun 2007
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quote:Originally posted by Franco: ...There is addtional hardware being installed this Thur. At the Gilbert HUB, in AZ. We should see the improvements on the F1 Upgrades by late Fri. I will keep you guys updated.Thanks, Franco.
Here is a GOLDEN opportunity to hold MotoSAT/EtherSat accountable for promises made....
I'm unaware of any hardware (other than a separate line card & bandwidth inroute for F1's) that could possibly help the performance of these undersized/underpowered units. Hope I'm wrong and it works out.
-------------------- Randy Scott | www.vsatus.com 1.2M | 4W | 123W- atContact 20:1 | iDirect 3100 |TrailManor 2720SL | Winegard Traveler HD | Posts: 606 | From: Monument, CO | Registered: Mar 2005
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posted
Yes, when I complained of upload speeds last week (around 200K or just under for me), I was told more line cards were on the way. How they will be deployed across 105 users I don't know. I do know we have heard "more line cards" as solutions to previous issues, so seems like there are just never enough, and further seem to lag the demand rather than anticipate it...
posted
Gonna get on my soapbox for a minute - so hang on tight.
To be completely honest with all of you, the Ethersat Network manager should be "let go" based on what I have seen/read over the past year. I don’t get riled up about this kind of stuff very often, but he/they/ALL of them, have let you folks down and they clearly lack the expertise needed to manage a single or multi-hub architecture. Seriously, it is not that difficult. They are violating so many customer service "best practices" - that it isn’t even funny anymore. Resetting, and bouncing people around (network wise) RIGHT in the middle of the day when people are doing BUSINESS is clearly UNSAT and indicative of half a** management (and frankly, a fly-by-night operation). Have they ever heard of keeping the customers informed? You know, the folks who pay the bills? Maybe do maintenance in the wee hours of the morning? This is not rocket science people. They talk about getting better? Where is the follow thru?
I hope they are reading this forum because they clearly need to get their crap together and start taking care of their most important asset - Their Customer. Start performing maintenance (service) interruptions on SOME sort of schedule! Maybe Off peak hours! How about a webpage dedicated to such activity? Too easy, right?
It honestly pains me to read some of this stuff when I know it is clearly preventable. Ethersat, if this text stings, then I challenge you to prevent this type of post from happening again. From the sounds of it, that is a pretty tough task.
-------------------- Mike Posts: 567 | From: North Carolina | Registered: May 2007
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I have to agree with you. I got out of Network design/management when I retired in 2000. We were told by corp management that only in a dire emergency were we to do anything to the network. If it had to go down to change something we were to wait at least till after 6pm when most were gone or till after midnight and use the normal 1am to 5am window for maintenance.
Your right, they are a half a** management and should be fired on the spot. As you said, you just don't do that stuff during the 7am to 5pm time frame unless it was a dire emergency and bouncing connections to test something is NOT a dire emergency.
Had to say something. I would love to switch to ethersat at the house for the higher speeds but not the way there going about it.
Agreed. It is Business and Customer Service 101 that they are failing miserably at.
Let me caveat the above with the fact that I recognize that Motosat (and their engineers/techs) are often along for the ride. I do realize that a VNO has very little configuration control of the hub (high level configs such as line cards, RFT equipment, etc). That is not a free pass for Motosat, but I need to state that I do realize that Motosat has significant dependencies on Ethersat's need to "get it right." Motosat is merely a passenger on their bus. This fiasco is going on a year. You would THINK that they would have this hub/network bulletproof by now but NO, they are still tinkering and tweaking it - right in the middle of the day. Crazy to say the least.
Dont look for any responses in here from the Ethersat crowd...because they KNOW they are screwing up by the numbers. As customers I challenge you to stand up for what is right....even if it means swiftly departing their service plans and taking your business elsewhere. They capitalize on the fact (and work under the assumption) that you are just RV bubbas enjoying retirement and wont mind the disruption. They need a reality check to say the least.
-------------------- Mike Posts: 567 | From: North Carolina | Registered: May 2007
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quote:Originally posted by TDMAMike: .... Motosat is merely a passenger on their bus.
Not exactly....MotoSat has a financial stake in EtherSat.
There is only one employee I am aware of at MotoSAT who is independent and knowledgeable enough to fix this - Maurice Rojas (assuming he's still with MotoSAT). I can't understand why he hasn't been summoned by now...
Both Franco and Scott (the day to day MotoSAT employees/contacts for iDirect mobile sites) are sons-in-law of the majority owner of EtherSat...you can fill in the blanks from there...
[ September 16, 2009, 07:20 AM: Message edited by: Randy VSAT U.S. ]
-------------------- Randy Scott | www.vsatus.com 1.2M | 4W | 123W- atContact 20:1 | iDirect 3100 |TrailManor 2720SL | Winegard Traveler HD | Posts: 606 | From: Monument, CO | Registered: Mar 2005
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posted
Well, I am still with Hughes... I was part of the 117-990 mess, and got moved to 117-1070. I have not really tested speeds in awhile, and it looks like "testmy.com" is gone. So I decided to try "Speedtest.net" (from posts above...).
Will have to "re-discover" how to add an image in the message area... anyway... 1.0 Mb/s Down, and 0.18 Mb/s Up.... I think i can be happy with that !
Wow Thomasinnv... 0.02 Mb/s Up is HORRIBLE !! If that cannot be fixed ( and I mean like NOW ), then that is a bill I would not pay !!
-------------------- David Douglass Tempe, AZ (Or On The Road).. D4(4.1.3) HNS7000s 117-1070 Windows 7 Ultimate (64) Posts: 592 | From: Tempe, AZ | Registered: May 2003
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posted
Dave, try testmy.net rather than .com. It still works for me.
-------------------- Michael Day F1|D3|7000 5.8.0.72|Currently no Hughes|1 Laptop: XP Home|1 Desktop:Vista, 1 Win7|Cradlepoint 1400|Verizon MiFi 4GLTE| Newell Coach, PT Cruiser Turbo Find Me Here (Map) Donations Help Support This Site Posts: 2815 | From: Everywhere (home is Austin, TX) | Registered: May 2003
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posted
Ok, I've been a passive viewer long enough. Time to chime in. I am an IT professional, and we are using a number of iDirect dishes at our company. IMHO, the previous poster is correct. There is nothing wrong with iDirect, per se, but rather the service provider who is providing the bandwith. The iDirect platform is WAY overkill for all but the most demanding applications, especially consumers. iDirect allows routable IP traffic, which in a business network is usually a requirement, but means virtually nothing to a consumer. There are other differences, but lets stick to the point. Ethersat is struggling to do anything positive these days, and they seem to be the source of all these "iDirect" related issues. iDirect will only perform as well as the service provider will allow, and right now Ethersat is a weak link. If you already have iDirect, look into another service provider. If you don't, and you are a consumer, then I would recommend staying with Hughes or similar...
Posts: 1 | Registered: Sep 2009
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posted
Here are a few tests I've run over the past 12 days. As you can tell many were run during off peak hours to give the benefit to Ethersat.
My perception is that Franco & Scott made better tweaks than the hi-powered engineers that Ethersat brought in to fix the problems. I really thought we were nearly there. Oh, well.
Anyway, these are my #'s...
--------------D/L-------U/L-----PING---Location 21.44GMT 1000 kb/s 43 kb/s 633 ms Phoenix 02:27GMT 995 kb/s 22 kb/s 665 ms Phoenix, 10:14GMT 999 kb/s 47 kb/s 657 ms Scottsdale 10:12GMT 1003 kb/s 60 kb/s 739 ms Frederick 10:08GMT 998 kb/s 69 kb/s 608 ms Scottsdale 20:37GMT 1007 kb/s 42 kb/s 785 ms Greensboro 20:36GMT 1001 kb/s 40 kb/s 665 ms Phoenix 14:45GMT 998 kb/s 24 kb/s 654 ms Phoenix 14:38GMT 1004 kb/s 27 kb/s 670 ms Phoenix 14:00GMT 996 kb/s 35 kb/s 617 ms Charlotte 13:26GMT 998 kb/s 49 kb/s 681 ms Wilson,NC 13:24GMT 994 kb/s 28 kb/s 666 ms Ashburn,VA 08:22GMT 1005 kb/s 43 kb/s 726 ms Washington 08:20GMT 995 kb/s 31 kb/s 682 ms Wichita 08:14GMT 998 kb/s 51 kb/s 575 ms Phoenix 08:09GMT 1033 kb/s 57 kb/s 656 ms Scottsdale 07:32GMT 1015 kb/s 53 kb/s 558 ms Scottsdale
If things don't improve to reflect the advertised performance within the next week, I'll be forced to return to Hughes full time. My travel begins very shortly for 6-7 months & Sat Internet is what fits my lifestyle. I had really hoped IDirect would deliver since it better fits my needs than does Hughes.
My patience has been sufficient, considering my install was in the 1st 8 .74's online w/ IDirect.
My costs have been double due to HAVING to have simultaneous Hughes, for reliability and browsing, plus waiting for the "Upgrade to IDirect" to become reliable. My costs were not budgeted for this kind of Beta Testing of an unproven system. When the VOIP works, it works well. That has really not been the case since the TWEAKING started some 3+ weeks ago. Service has diminished to non-existent.
Someone in higher management should see this as I really have no ax to grind and WANT IDirect to succeed.
John
Posts: 142 | From: Powhatan, VA | Registered: May 2006
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