A new technician has been added at EtherSat, ME. I can be reached at MotoSat Ex 350. My working hours will be from 8 AM Eastern to 2 PM Eastern, weekdays, but I will answer when I am not asleep. I'll be handling only EtherSat bandwidth calls. So for me to help you must be pointed to 105W or 121W. I will also be monitoring this forum as well as my new email <email@example.com> I have the whole bag of tools from bandwidth on demand to remote X-Pol verification.
[ October 15, 2010, 06:36 PM: Message edited by: John Watson ]
Mark, I'm looking at your account and there is some behavior that I'd like to go over. If you would please leave a message for Scott Taylor at MotoSat I take his messages in the morning hours. You have a very strong signal both receiving and transmitting however you are still getting error messages. Is it possible you have local interference with perhaps a radar detector?
here is one little bit of self-help I would like to try first. Is it possible that the dish is not XPoled perfectly? if for instance you had overridden the GPS location and forgot to reset it at your new location? You could test this by setting Xpol to high and re-pointing the dish and seeing if the SKU changed at all.
I'm just trying to put a new spin on work camping. While my wife Jean gets up at 3 AM to go into work at Amazon in the receiving department, I get up and sit here in front of my screen and see if all is well with our network. It's hard to believe how much I've learned in the last couple of months, and I haven't brought the network down yet!
On the explanations, sometimes I just can't resist trying to explain what a great network this is. We even have a tool that I just finished writing, that shows us a Google map of all the locations online, showing signal-to-noise ratio performance numbers overlaid with a radar map so we can see what is weather-related and where a dish simply needs to be re-pointed.
Happiness, is having your own personal linux processor, at the hub, with access to the iDirect database where I can see all the configuration information as well as performance history of all our networks. From here I write web-based applications using Perl and Apache to analyze network data and share the results with Franco, Scott, Chad and the iDirect support team at MotoSat.
[ December 06, 2010, 02:17 AM: Message edited by: John Watson ]