posted
I've been using a DW6000 for 5 years or so on Horizons 1 (127W) with no trouble. A month or so ago was the last time I used it until yesterday. Suddenly it doesn't work. Using my assigned parameters (127 west, 1390 mhz, symbol rate 30, receive V, transmit H, 22khz tone off), the signal strength is 10-12.
I searched the forum (nice forum!) and discovered that Hughes changed the parameters for Horizons 1 and maybe they changed mine without telling me. So, I tried the new parameters posted here (freq 1381 and symbol rate 15), got a good signal, passed the cross-pol test, and reset the location to where I'm camping with DSSatTool like I normally do. But it didn't work; the DW6000 rebooted and then reloaded the old configuration (the one with 10-12 signal strength).
Then, I figured maybe I need to re-commission because of the parameter change. I re-did the cross pol test and this time selected SAN and PIN Registration. It authenticated my terminal successfully, but at the next step in the process reported "WebACS Error 500008 (Vision CONFIG_ERROR)." It did this over and over again. It never did ask me for my SAN and PIN.
I'm lost and I don't know what to try now. My dealer is long since defunct. Any ideas how to make this thing work again? Don't know if it matters, but I'm on a $99/month SOHO account.
Thanks.
Ken
P.S. Do you guys recommend upgrading to the HNS7000S? Hughes told me I can't do that through them--I can only upgrade to the 9000 with a whole new dish setup, which of course I don't want.
Posts: 8 | From: Wickenburg, AZ | Registered: Nov 2010
| IP: Logged |
posted
You need to run through Registration-Installer. Since you have an active account you will not be asked for a SAN/Pin. Just work your way through that procedure and when it's complete you will be able to find your new transponder assignment and get yourself on-line.
-------------------- Bill Adams Winegard Company Posts: 15680 | From: Traveling the Western US | Registered: May 2003
| IP: Logged |
I just now did as you said--I ran "Registration--Installer." After the cross-pol, it took me to "HughesNet Registration Server Selection" where I had to choose either "SAN and PIN Registration" or "Site ID Registration."
First time, I chose "SAN and PIN Registration" and it successfully authenticated the receiver but at the next step reported "WebACS Error 500008 (Vision CONFIG_ERROR)."
Then I tried it again with "Site ID Registration" and again got a successful authentication but this time a more general error: "Registration Error...Your request could not be processed due to technical difficulties....Please attempt your commissioning again."
Ken
Posts: 8 | From: Wickenburg, AZ | Registered: Nov 2010
| IP: Logged |
posted
You should not make a selection on that screen. Whatever is the default is what you want to use. Assuming that you did this on the second attempt then your account has been changed/suspended/canceled/something. It's possible that 127 and a 6000 are no longer compatible (unlikely, but a possibility). The 6000 is so out of date, anything is possible. I assume from your posts that you are a Hughes home customer using a tripod. If that's the case you have few options. If you plan to use your system for another year or so then I absolutely would recommend that you pick up an HN7000S modem and contact Hughes to have your service updated. You may or may not be able to get this accomplished on your own, but if you can't there are some tripod friendly dealers who will be able to get your system up and running for a small fee.
-------------------- Bill Adams Winegard Company Posts: 15680 | From: Traveling the Western US | Registered: May 2003
| IP: Logged |
posted
The servers do change periodically, and if you have an ancient config file in the modem it could be that the servers are not valid. If you look in the reference forum section here you will find Terry Cannon's instructions to download and install a new config file.
posted
Yeah, I'm going to try to keep it going a year, probably several years. It started out as a way to get internet at our house in rural Arizona; now I mostly use it on the road when RVing.
I didn't make a selection the first time around at the screen--the default is "SAN and PIN Registration." But since that didn't work, I tried the only other choice, "Site ID Registration." Unfortunately, neither choice worked.
I'm looking into upgrading to the 7000S anyway, but it's getting harder to find companies that handle that sort of thing any more. Most of the tripod-friendly companies seem to have exited the business for some reason. I'd have taken the 7000S if Hughes offered it, but they said they'd only upgrade me to a 9000 with a new dish (and of course that wouldn't work for my RV anyway).
First thing, I suppose, is to try calling Hughes Support (OMG!) and see if they can fix it. After all, I'm paying a hundred bucks a month for internet service, I'm not getting it, and I didn't do anything to cause this problem.
Thanks again for your help; I do appreciate it.
Ken
Posts: 8 | From: Wickenburg, AZ | Registered: Nov 2010
| IP: Logged |
quote:Originally posted by DonB: The servers do change periodically, and if you have an ancient config file in the modem it could be that the servers are not valid. If you look in the reference forum section here you will find Terry Cannon's instructions to download and install a new config file.
Can't say that is the problem, but it can't hurt.
Thanks, Don. I saw that advice to somebody else, so I downloaded the file. It certainly makes it easier to select my satellite since I don't have to enter the parameters manually as I have been doing for years, but unfortunately the system still doesn't work.
It's actually pretty annoying that Hughes made a major change to *my* setup without so much as a word to me, but I guess that's par for the course with this company, eh? The only good thing I can say is that I'm making money on their stock .
Ken
Posts: 8 | From: Wickenburg, AZ | Registered: Nov 2010
| IP: Logged |
posted
There is no reason for Hughes to contact their subscribers. Hughes subscribers are ALL home based users. That means that EVERY Hughes subscriber is using a fixed antenna which is permanently mounted at one location and pointing to the assigned satellite 24/7/365. That's the reality. Anyone using the Hughes service under any other configuration is pretty much on their own.
-------------------- Bill Adams Winegard Company Posts: 15680 | From: Traveling the Western US | Registered: May 2003
| IP: Logged |
quote:Originally posted by Bill Adams: There is no reason for Hughes to contact their subscribers. Hughes subscribers are ALL home based users. That means that EVERY Hughes subscriber is using a fixed antenna which is permanently mounted at one location and pointing to the assigned satellite 24/7/365. That's the reality. Anyone using the Hughes service under any other configuration is pretty much on their own.
I *do* get that (and actually, about half the year that's how my system is used--.98 meter roof antenna for the winter home on 24/7). But alas it hasn't been on for a while, and if they sent my receiver new parameters, it didn't receive them 'cause it was off.
In all these years, I've never had to call Hughes support. I gather I'll get somebody in India who reads from a script. I know not to say anything about the tripod (don't need to anyway--I'll just tell 'em the unit was turned off while we were away). Is there a "trick" I can use to get this elevated to somebody who will know what to do?
The other thing is--am I spending a lot of time/effort/money on a lousy system? Maybe I ought to just get the HNS7000 or maybe I ought to be looking at another whole brand at this point. Is there anything substantially better for a tripod setup?
Ken
[ November 07, 2010, 06:30 AM: Message edited by: Ken Meyer ]
Posts: 8 | From: Wickenburg, AZ | Registered: Nov 2010
| IP: Logged |
posted
Starband at least supports you on tripods. A good dealer is http://www.mobileinternetsatellite.com/, which is Barb Nolley who sometimes posts here. We are actually camped close to Barb and Joe right now.
posted
Originally posted by Ken Meyer: I know not to say anything about the tripod
Know also not to say anything about the 6000. Unfortunately that may show on your account, and they offer serious zero support when they know it is a 6000 (or a DW7000, for that matter).
Before ever contacting support you should try many, many other transponders (and I'm talking about other satellites as well) to see if you can get through Registration Installer. That's about all they could talk you through anyway, since they don't know what you are actually assigned to, so why not do it on your own?
Servers that don't work on one may work on another.
posted
This account was set up years ago as a SOHO account. I'm wondering if maybe the problem is I need to manually enter the correct registration server address for a SOHO account instead of using the default (presumably consumer) registration server.
Is there a list somewhere of the registration server addresses?
I'd heard they didn't support the DW6000; I'm pretty sure if I call Hughes, it will quickly emerge that I have one.
It's sounding more and more like the best approach is to just cancel the current service, pick up a HNS7000S or maybe a Starband system and just start over again. My commitment was over years ago; the path of least resistance may be to forget the existing receiver altogether.
Thanks again.
Ken
Posts: 8 | From: Wickenburg, AZ | Registered: Nov 2010
| IP: Logged |
posted
The simple route is not to cancel anything, get a HN7000S and update your existing account. No new contracts and very good service from your existing setup. Starband is likely no better and no worse than Hughes so a complete move would likely be a neutral result.
-------------------- Bill Adams Winegard Company Posts: 15680 | From: Traveling the Western US | Registered: May 2003
| IP: Logged |
posted
Quick followup--swapping the DW6000 for the HN7000S and calling Hughes to activate it solved the problem fine. And the HN7000S does certainly seem to provide better service than I was getting with the DW6000.
Thanks for the help.
Ken
Posts: 8 | From: Wickenburg, AZ | Registered: Nov 2010
| IP: Logged |
UBBFriend: Email this page to someone!
Printer-friendly view of this topic
![[Wink]](wink.gif)
. 
