posted
I need help. I called motosat and signed up for internet service. I called tech support to get the 7000 commisioned. I had the dish locted on to 99w with my old 4000. The tech told me to hook up the 7000, which I did. Then I was instructed to hit"find satelite". It stowed the dish and I haven't been able to deploy the dish. I tried going back to the 4000 and the Find Satilite button won't activate. Now what? There must be a way to manualy deploy the F1 , i have the coordinates from before it stowed,but the manual buttons fro elevation,etc. is inactive.
Posts: 26 | Registered: Dec 2003
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update, somehow got the dish to move with manual. MotoSat support got me to comunicate with the 7000. we are now trying to get a signal quality better than 10. we will see what happens.
Posts: 26 | Registered: Dec 2003
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That's just the thing I have been trying to get MotoSAT tech support to understand and they simply DO NOT GET IT! If you were up and pointed at 99, all they had to do was go through the commissioning process on 99 and get your 7000 modem activated. With an commissioned modem you just enter the data and point the dish. With a decommissioned modem you may or may not get on satellite and even if you do the information in the D3 can conflict with the information in the modem and prevent you from progressing through the registration process. So consider your options....You can use the live working, proven internet satellite that you are currently pointed to and complete the registration in no time or you can follow MotoSAT's misguided advise to re-point a dish with a decommissioned modem to some satellite that it may or may not be able to find and may or may not be able to pass cross-pol. Oh well, MotoSAT may listen to me someday but until then I will keep getting calls from my customers who have spent 2-4 days with MotoSAT tech. support unsuccessfully trying to change satellites or service. By the way Fireman, if you want to get on-line and you have not yet deleted the Direcway software, just put the 4000's back in and allow the antenna to lock on and pass ACP on 99. Now remove the 4000's and put the new hardware in place and go through the registration on 99. Once it is completed you will be able to set the D2/D3 configuration to the new satellite that you have been assigned to and all will be well.
-------------------- Bill Adams Winegard Company Posts: 15681 | From: Traveling the Western US | Registered: May 2003
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quote:Originally posted by Bill Adams: That's just the thing I have been trying to get MotoSAT tech support to understand and they simply DO NOT GET IT! If you were up and pointed at 99, all they had to do was go through the commissioning process on 99 and get your 7000 modem activated. With an commissioned modem you just enter the data and point the dish....
Seems like simple logic to me Bill. Glad I don't have to call MotoSat when I have an (infrequent) problem
-------------------- Mac McClellan www.casinocamper.com (Hobby) www.MacAndChris.com (Blog) Sprint and Verizon 4G, Cradlepoint, Deliberant CPE-12 Posts: 286 | From: Fulltiming, see map for location | Registered: Dec 2003
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Glad I don't have to call MotoSat when I have an (infrequent) problem ![[Big Grin]](biggrin.gif)
