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Just did the download and update to V 3.8.9. All was going well until I got to the automatic reboot of the D3. It seems to be "stuck" at that step. The LNB, LAN, GPS, and Busy lights are on.
Can I turn off the power? If not, what should I do? I have a call in with MotoSat Support but I'm in EDT so it may be a while before they return my call.
Thanks for any help y'all can give me.
-------------------- Virginia Ann Busceme 2004 Travel Supreme Select 45' F1|D3|DW7000|89W/1150|Wireless|MAC OS X and XP Pro Posts: 4 | Registered: Jun 2003
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Talked to MotoSat . . . they said to turn off and then back on. That worked and my system is now up and running.
-------------------- Virginia Ann Busceme 2004 Travel Supreme Select 45' F1|D3|DW7000|89W/1150|Wireless|MAC OS X and XP Pro Posts: 4 | Registered: Jun 2003
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"Now, listen, you don't go any one special place. That's cornball style. You just go." -- Johnny in the movie The Wild One Posts: 1120 | From: not Hereford, AZ | Registered: Aug 2003
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Garry, I am sorry to hear that you have had those kinds of problems. As a rule, I would say that MotoSAT returns calls in a timely manner about 75% of the time.
-------------------- Bill Adams Winegard Company Posts: 15778 | From: Traveling the Western US | Registered: May 2003
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Perhaps my comment was a little more negative than I intended it to be.
Motosat, when I reach them in normal work hours, have always been very helpful and professional. It seems that after hours and weekends are the problem area. Best to just take the 24/7 with a little salt. However, they are head and shoulders above support offered by that other popular VAR.
But, when I was commissioning due to my account change from 4000 to 7000 (with dish prepointed), they told me that my new D3 would emphatically not work. Having seen on this forum and been told by you (Bill) that the latest rev firmware would work, I kinda glossed over that comment and proceeded - did not want to argue with the good folks (they could have been right!). I simply told them that at this point, having the hardware in the bank, I had nothing to loose by trying. I had pre-downloaded the firmware to my computer.
There are legitimate grey areas concerning those of us that have been around for some time. Our systems get split; maybe a 3+ year old F1 with old UCB, a factory-purchased D3 that is not supposed to work with the UCB, and a DW7000 from ebay that needs an account change and commissioning, but has no warranty. In that context, the word "system" in warranty/tech support discussions become foggy, and the tech support folks are not too sure what their guidlines are.
While I was changing my account, the helpful fellow told me that he wasn't sure how much support he could provide me. But it was Friday afternoon, and in the absence of the normal accounts person, they bent over backward to get me running.
I have a new factory purchased D3, I forgot it's IP, and I asked the VM on Sunday afternoon to please return my call and advise me of the technique to reset factory defaults on the D3. I felt that was a legitimate question, but I got no return phone call. Fortunately, I finally stumbled onto the IP by trial and error and got back on line.
But I have to ask, if the 24/7 call back fell through a hole in coverage on the weekend, why was not there a call back at business open on Monday?
"Now, listen, you don't go any one special place. That's cornball style. You just go." -- Johnny in the movie The Wild One Posts: 1120 | From: not Hereford, AZ | Registered: Aug 2003
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Gary, now I would have to agree with you. The after-hours/weekend support is not the best. I hope it will improve over time. The D2/D3 do not (as I assume you have discovered) have a reset button. You would use the NVCLEAR telnet command to reset the D2/D3.
-------------------- Bill Adams Winegard Company Posts: 15778 | From: Traveling the Western US | Registered: May 2003
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