posted
I'm experiencing reliability problems with the hughesnet system. Performance feels like it has degraded. We lose connection with the NOC, and browsing has unacceptable delays for bringing up new pages.
The system is a D-3, F-1, DW7000 that we have had since 2004 or 2005. Full-timing since 2005 so we are dependent upon it.
We would lose connection during rain storms, and sometimes it would take days to come back after a storm. Found water in feed horn. Replace with new one from Montana Satellite Supply. Basic connection problem remains.
Motorhome is parked on same spot for last 20+ days. SQ 61. Repeaked the antenna, and it came back to the same exact count settings, indicating we are aimed OK.
If there is no IP activity, the DW7000 lights flip back and forth between ready (5 blue lights), and another state in which the "transmitter" and "system" light go out. DSAdmin catches error message "TX-17" when the lights go out. TX-17 points to possible ranging problems, and/or power problems. We are ranged on 89W:1410 and have obtained 256k Turbo Code 4/5. I don't think we can do better than this.
When status is cycling between "good" and TX-17, it usually runs "good" for 2-4 seconds, and drops into TX-17 for 2-4 seconds. This gives poor performance in TCP/IP, but the packet retransmissions generally correct for the dropped packets, so we are able to work.
I've discovered that I can keep the system running fairly well by running a continuous ping in the background. I ping the router in the NOC, and that appears to keep us on-line. I suspect that we may still be "falling off-line", but the arrival of the next ping forces the re-establishment of a connection.
The Help text for TX-17 points to ranging problems or problems in getting power to the modem. We have the 64 watt power supply.
Any suggestions would be appreciated. I don't know what to try next, and I don't want to run with a "PING" bandaid applied.
Don Weber (Hundred of Experiments have conclusively proven: The Beating of drums causes the sun to come back after an eclipse.)
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