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Stowed the dish in Moses Lake, WA. Moved to Randle, WA. Turned on the system as normal, when D3 had GPS, hit search. All lights cycled and the after a little while, stopped. Dish wouldn't go up. Found out that to access the D3 page on my computer I have to use an ethernet cable as it won't connect wireless. Changed D3 to Generic and dish goes up and slowly finds the satllite. Now have TV, and the modem gets all lights except the system lite. After about a minute, the transmit lite on the modem goes out and blinks now and then. I reset the Linksys to no avail. Any ideas? Roy
Posts: 35 | From: motorhome roving | Registered: Jun 2007
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Because you are in Generic, your GPS location was never updated and you will not be able to range. Set the D3 back the way it was intended to be and start over again.
-------------------- Bill Adams Winegard Company Posts: 15675 | From: Traveling the Western US | Registered: May 2003
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When we got to Randle, the modem and D3 were off. It was still set to Hughes Net and all the correct numbers. I started the modem and when the lan lite came on, I started the D3. All the regular lights came on blinking for about 30 seconds and quit. The dish would not go up. The Tech at Motosat suggested I try Generic so I could at least have TV. When it found the sat., the modem lights all came on except the system lite. After about a minute, the transmit light went out and blinks once in a while. I changed the cable on the linksys from port 4 to 3, no change. I put a new cable from the modem to the linksys, no change. Put a new cable from the D3 to the linksys, no change.
Posts: 35 | From: motorhome roving | Registered: Jun 2007
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First, I'm not a D3 user - I only know what I've read. However, with any system, You need to let the modem know your new location. You can do this manually in the modem setup screens if you truly need to be in generic for some reason, or switch back and let the D3 do it automatically if everything is now working properly.
-------------------- Terrestrial Wireless (finally found an alternative!) Posts: 233 | Registered: May 2007
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The modem needs GPS info to operate correctly. The will not be fed the GPS info if either the GPS light never came on or if you are in Generic mode.
-------------------- Bill Adams Winegard Company Posts: 15675 | From: Traveling the Western US | Registered: May 2003
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Note that there is one way to use Generic and still deal with the location issue, and that is to use my DSAdmin program.
It has a "Generic/Hughes" mode, where it will do a couple of things, including showing the SQ from the modem. The main thing is that it will tell you if the locations don't match, and offer a button to pass the GPS from the controller to the modem.
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Thanks for everyone's input. In my last post I should have said is when I started the D3 here, with all the Hughesnet info, I always wait until the GPS light comes on and a while longer to let it find me. (possibly I am not doing it correctly) but it has always worked this way for the last few years. I have the park wireless here to get internet. During my session with Motosat I was on it so that was why I had to use the cable to the linksys to view the D3 page.(DUH) I tried many times in Moses lake and the dish would not find the satellite. Then it would not stow so I called Real time and they managed to get it to stow. With Hughes info it will not deploy. In generic, it will deploy, find the sat. but will not lock on. The system has never had firmware or sat tables upgraded. Roy
Posts: 35 | From: motorhome roving | Registered: Jun 2007
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I'm not sure that all of the info is being understood here.
You have two separate problems. The first is that you are having trouble searching in Hughes mode, and the second is that you aren't getting online using generic. Since you've gotten the dish pointed using generic, the responses have generally been related to the fact that a Hughes modem must explicitly be told where it is located in order to work correctly. The controller does not tell it this information in generic, and you are going to have to do something to tell the modem where you are located.
The first problem sounds like you have a networking issue. Sounds like the controller is not communicating with the modem in Hughes mode. For that, assuming you haven't messed with the configuration, you need to restart modem and router, and check all cables between the various pieces of equipment.
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Hi Bill, I get all modem lights except the system light. then after about 30 seconds, the transmit light goes out and blinks now and then. DonB, I changed the cable on the linksys from port 4 to 3, no change. I put a new cable from the modem to the linksys, no change. Put a new cable from the D3 to the linksys, no change. I have pushed the reset button on the router, no change. I have turned off the modem and D3, waited about a minute, and turned both back on, no change. I went to the .250 D3 page and clicked on Modem Status, and in the upper right corner clicked on Restart Modem, no change. I don't know what you call it but is there a way to totally reboot the modem and D3 and if so, would this help?
Posts: 35 | From: motorhome roving | Registered: Jun 2007
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You answered your own question and it is your network. I have understood your situation from the beginning and have tried to give you the necessary information to fix it. Don actually hit it right with the networking post. Your D3 is NOT talking to the modem and therefore cannot update the GPS location and therefore you cannot range (the reason the TX light goes out and attempts a blink now and then). Your router as a default IP address of 192.168.1.1 and above you say you have the D3 set to 192.168.0.250. A 1.1 and a 0.250 will not work. The router and the D3 must be on the same sub-net (1.1 and 1.250 or 0.1 and 0.250). Please see my instructions in the Reference Material link at the top of the forum home page for the proper setup for a Linksys router. Get the D3 changed to 1.250 during the process, the modem plugged into the WAN port and the D3 plugged into any of the 4 LAN ports.
-------------------- Bill Adams Winegard Company Posts: 15675 | From: Traveling the Western US | Registered: May 2003
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I'm not sure I said it correctly. When I said that the D3 is set to 192.168.1.250 I thought that because on my home page, I put this # in the top left box (Http: box) and the D3 system status page appears. Whether this is what the D3 is set to, I don't know. Let me know If this means that this is correct, and if so, I can proceed with the Reference Material link setup.
Posts: 35 | From: motorhome roving | Registered: Jun 2007
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P.S. I checked the cables and they are in the right ports. I checked the router on Reference Material and it is set to 192.168.1.1. When Real time worked on my unit last week, could they have accidently turned off my service??
Posts: 35 | From: motorhome roving | Registered: Jun 2007
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Your settings appear to be correct. Impossible to know about your service, but that seems unlikely. I haven't seen any post from you indicating that you have done anything to set the location in the modem. If you have not, that definitely will keep you offline.
There is no point in trying to troubleshoot your service until you have set the location in the modem. Have you done so?
There are several ways you can do it. Simplest is to have the controller in Hughes mode and hit search, assuming the two are communicating, so maybe the first thing to do is see if that is the case. Go to your controller and set it back to Hughes mode, then look on the controller's status page. If it shows an SQ for the modem then they are communicating. If it shows a -48 error then they are not.
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