quote:Originally posted by Joe Keenan: SQ 98, SNR 16, in Nappanee, Indiana, but no uplink lock.
Does the tx LED light up at all (even briefly)?
If not, you might want to
1) call Franco and ask him if your system has been activated on the new network.
2) Check your GPS.
On the flipside, if the TX LED does light up (your modem is attempting to burst in), your initial tx values MIGHT be in need of adjustment. When that happens your bursts are arriving either too high or low (at the line card and as measured aganst the configured network UCP-Uplink control parameters) which are normally set to 9dB C/N.
Have him check. If you have an RX lock, you are almost there.
-------------------- Mike Posts: 567 | From: North Carolina | Registered: May 2007
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New day and I am offline again. I left a modem telnet session going all night, and at some point there was a blast of option files coming out. One did seem to be mine and I saw the flash statements followed by a modem reboot. Now I can no longer telnet to the modem.
Update - I stand corrected. Seems a router cable came unseated after jostling the equipment. I can now telnet to the modem, Rx is locked, waiting for Tx to lock, though I am not seeing it toggle on and off as usual, pinging imotosat.com.
More Update - I see my SQ is down to 74 and SNR is 9.6. NOC is clear and just high cloud cover here. However, again realizing how flat the line-of-site is from here to 123W, checked radar and there is a large area of rain to my southwest. Perhaps when that passes I will connect. Another situation where G17 would be a better bird for the eastern US so you don't have to shoot laterally as much through storms.
Yet More Update - I left Franco a couple of messages, eventually saw another option file update with a modem reboot and I am back online again.
And More - Normal Operations, but I cannot get to anything on the net. ...and a bit later and back to no Tx lock.
Yep, More - Saw another option file flash in and modem reboot. Still watching for Tx lock. Soon after heard from Franco and they will tweak my modem some more.
Could there be..., more - They tweaked a bit: new options file, fiddled with Tx power a bit. It finally got Tx lock, but again I could not get anywhere. It soon lost Tx lock and I have not heard anything for a few hours.
My story is similar to some - went offline sometime Friday afternoon but, didn't know why. Saturday, still down so I called in and learned what happened (Ethersat should be shot). Took a bit over 4 hours but, finally back up Saturday PM. Stayed online until early Sunday AM and have been down ever since. Shot an email to Franco and he said he was working on things Monday AM but, it's late Monday afternoon and still not online.
I'm really confused how a company can provide a service and just dump all it's customers, without notice, on a Friday afternoon? I know, they're the only game in town for folks in between Hughesnet and the higher-end services. But, do they have to treat us like dirt?
I do appreciate the 123 bird in lieu of the farther east direction they were talking. But, a little up front communication would have worked wonders for customer sat. I mean it's not like they just decided at 2PM Friday to flip a switch on everyone. Someone must have been planning this in advance.
I'll bet load-balancing a satellite with users all over the country is a fun job with everyone demanding your time. I don't envy Franco and crew right now but, I don't hold anything against them either. They're just as much caught in the dark on this as we were. He and I talked Saturday a bit about the original plan and what had "happened" to them. Doesn't speak well for the Ethersat team...
Hopefully, the hardware will arrive at the new site and things get back online before I get out of cell range (or burn up my bandwidth allowance).
-------------------- F2/6W | D3 3.9.6V | iDirect | 123W | AtContact 768/384 | Vonage VOIP | AT&T Software VPN | Kyocera KR2 | DA4000SBR - 50U Digital Antenna | Our location and our story Posts: 173 | From: On the road, exploring the US & Canada | Registered: Oct 2007
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We're still offline as well. We were on for awhile Saturday, but have been offline since then, & for the most part since Friday am. Very frustrating. Rx is locked in, Tx won't lock. Motosat says there still working on it.