posted
I recently installed a 4020 with a D-2 today and I am having a problem with GPS info. The 4020 is an old one that doesn't have the SBC update. Will that cause a problem with the D-2 and GPS info? Is there a flash I could put on the 4020 to enable the Satellite Based Commissioning?
Posts: 70 | From: So. Cal | Registered: Apr 2004
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Your post does not state clearly your problem. SBC is not necessary for the 4020/D2, as you can use the standard phone setup. Of Course, you need to use the 4020 installer software. After commissioning, that software is no longer necessary.
You said you recently installed it. Does it work? What type of problem are you having. The point4020 software program available here is NOT necessary with the D2. A D1, and yes. The D2 knows how to talk to the 4020.
So I guess the question(s) are #1, what is working, and #2, what is not working?
-------------------- David Douglass Tempe, AZ (Or On The Road).. D4(4.1.3) HNS7000s 117-1070 Windows 7 Ultimate (64) Posts: 592 | From: Tempe, AZ | Registered: May 2003
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Mike, a few more questions. Are you a dealer/installer or a user doing your own work. The reason I ask is that if you are upgrading a 4000 to a 4020, you need to contact your VAR and have your account adjusted, which requires recommissioning. The 4020's use different gateways.
-------------------- David Douglass Tempe, AZ (Or On The Road).. D4(4.1.3) HNS7000s 117-1070 Windows 7 Ultimate (64) Posts: 592 | From: Tempe, AZ | Registered: May 2003
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posted
Sorry, I'm an installer and I am having problems pointing the dish because the GPS info isn't showing up on the screen. I'm thinking that maybe it's because the D-2 can't communicate with the 4020.
Posts: 70 | From: So. Cal | Registered: Apr 2004
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posted
Mike, the GPS info not appearing on the screen has noting to do with the 4020. I assume you can open the D2 screen at the IP address, and are not seeing the GPS data on the "Motosat" D2 screen.
This is purely a D2 problem. The 4020 "takes" GPS info "from" the D2.
If all this is correct, then the problem is with the D2. Are the other sensor readings showing up?
-------------------- David Douglass Tempe, AZ (Or On The Road).. D4(4.1.3) HNS7000s 117-1070 Windows 7 Ultimate (64) Posts: 592 | From: Tempe, AZ | Registered: May 2003
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Mike, some more dialog. If you are the installer, what is new.... all? or part. Is this a "used" system or a change of vehicle, or an "upgrade" of what parts. What I am looking for, is what might have been working, and what needs done. You talk of "install" and "commissioning", but speak of an "older" 4020, and yet the D2 is a newer item. Tell us what you are doing please....
-------------------- David Douglass Tempe, AZ (Or On The Road).. D4(4.1.3) HNS7000s 117-1070 Windows 7 Ultimate (64) Posts: 592 | From: Tempe, AZ | Registered: May 2003
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posted
This will be my 3rd install with the exact same setup except that the 4020 gateway on this one does not have the latest update that allows you to commission it by satellite. Have you ever unplugged the cat-5 line from a 6000 modem while the dish was stowing or pointing? Do you know what happens? The dish stops moving. Thats why I'm thinking that the 4020 gateway needs updating before it will work properly with the D-2.
Posts: 70 | From: So. Cal | Registered: Apr 2004
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My 4020 is not SBC. No, you do not need the 4020 working to point the dish (I don't think anyway... will have to try that one...). The real question here is the sensor readings.... are they there? If not, get back to basics, and work on the D2 and UCB... check connections etc.
There are two seperate items here. One is the GPS/Sensor readings. Then the second will be how you commission the 4020 stack. One thing at a time.
-------------------- David Douglass Tempe, AZ (Or On The Road).. D4(4.1.3) HNS7000s 117-1070 Windows 7 Ultimate (64) Posts: 592 | From: Tempe, AZ | Registered: May 2003
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The first two installs went smooth. I flashed the D-2's with the latest update. I connected everything to a wireless router, ran the autocompasscal, pointed the dish and ran commissioning by satellite. No problems. But this one is a challange. New upperboard, new D-2. it's starting to point to the 4020 software. I guess what I'm getting at, is if anybody knows how to flash the 4020 with the updated software so I can runn Satellite based Commissioning on it?
Posts: 70 | From: So. Cal | Registered: Apr 2004
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I do not believe there is any way for an older 4020 to get the newer software except from satellite download.
If it were me I would: commission by phone line. If the D2 won't work with the 4020 at that point, I would manually point the dish at the satellite, and let the 4020 update.
If you haven't tried it, my D2Administrator program (articles tab, above left) is a lot easier to do manual pointing with than the D2 interface. There are continous movement buttons that you can hold down to get it where you want before you start fine-tuning things.
Let's hold on for a minute. This thread started with a problem being stated. That was that he was having problems with the GPS. Mike, you even said "I am having problems pointing the dish because the GPS info isn't showing up on the screen."
I realize that there are questions on commissioning, but that is handelable. Unless I am not reading your comments correctly, I am trying to get you to comment about the GPS problem, and attack that first.
So, again, are you looking at the web page interface for the Datastorm, and are the other sensors reporting?
-------------------- David Douglass Tempe, AZ (Or On The Road).. D4(4.1.3) HNS7000s 117-1070 Windows 7 Ultimate (64) Posts: 592 | From: Tempe, AZ | Registered: May 2003
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posted
When you flash a D2 and the dish is up, GPS data will not show until you stow. Question: What happens when you flash a D2 with the dish stowed? I don't know (I've always flashed with the dish up), but I'm not sure it would know it was stowed unless you ran it up a ways and then stowed it, or did a calibrate dish.
posted
Don, If you flash with the dish stowed, all is well. It will pick right up and away you go. No calibrate or deploy/stow required. The firmware "assumes" the dish is stowed and shows stowed readings at completion. If you flash with the antenna up, a stow will be necessary, but not a calibrate dish.
-------------------- Bill Adams Winegard Company Posts: 15681 | From: Traveling the Western US | Registered: May 2003
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Thanks for the last two messages. That will help. Now it we could just get Mike to check in again, and tell us what is going on.....
-------------------- David Douglass Tempe, AZ (Or On The Road).. D4(4.1.3) HNS7000s 117-1070 Windows 7 Ultimate (64) Posts: 592 | From: Tempe, AZ | Registered: May 2003
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posted
ok I got an update. I hooked up a 6000 and everything started working properly. So that means that the UCB is ok. Looks like you can't use an older 4020 with a D-2 until you get the 4020 to get its download from the satellite. This is what i ended up doing. I tore my van apart to find a copy of the 4020 software. I grabbed the 4020 modems and hooked it up to my laptop. I then found me a Hot Spot at a nearby business park and commissioned the 4020 using the software. I drove back to the install and used the 6000 modem to help deploy the dish and point to Satmex. Then I connected the 4020 to the dish and let it do its thing. In about 10 minutes, the 4020 was updated and surfing the internet. I wouldn't have been able to do it without that 4020 software. Anyway, thanks for the advice. Now I know that next time I get hired to do a 4020 and D-2 setup I'm checking that gateway for the proper updates.
Posts: 70 | From: So. Cal | Registered: Apr 2004
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